Last updated 7 November 2026. If we change how we use your information, we’ll update this page and this date.
Who we are
Around Hove is run by TomDorTed Ltd, trading as Around Hove (company number 11593657, registered address 5 Spire Court, Hythe Road, Ashford TN24 0TN). We’re responsible for the personal information you give us through aroundhove.co.uk. If you have any questions, email hello@aroundhove.co.uk.
What we collect
We only collect what you choose to send us through the forms on our website:
| When you… | We collect |
|---|---|
| Sign up for the weekend email | Your email, first name, neighbourhood and the topics you’re interested in |
| Send an enquiry or booking request to a business | Your name, email, phone number (if given) and your message |
| Claim an offer | Your name and email, so we can send your offer code |
| Write a review | Your first name, village, email (never shown) and your review |
| Book a business community session, register for an event or ask for a reminder | Your name, business name, email and phone (if given) |
| List your business or open a business account | Your name, business name and details, email, phone, address, photos and your login details |
| Book an advert or a paid plan | Your name, business name, email and billing address |
| Download a guide, ask about advertising or apply to be a partner | Your name, business name, email, phone (if given), area and what you tell us |
| Contact us, send a story tip or submit an event | Your name, email and your message |
We also note which form you used and whether you ticked a box to hear from us. For business pages we count views, calls and website clicks so owners can see how their listing is doing. These counts don’t say who you are.
We never see or store card or bank details. Direct Debit payments are set up on GoCardless’s own secure page.
How we use it
- To do what you asked: pass your enquiry or booking to the business, send your offer code, book your place, publish your review once we’ve checked it or reply to your message. The legal basis is that you asked us to or our legitimate interest in running the directory.
- To run your business account: show your listing, send your invoices and keep you up to date about your listing. The legal basis is our contract with you.
- To email you, only if you agreed: the weekend email or news about advertising, meet-ups, the partner programme and tips for local businesses. You choose this by ticking a box or signing up and every email has an unsubscribe link. The legal basis is your consent, which you can withdraw at any time.
- To keep the site safe: spotting spam and abuse of our forms. The legal basis is our legitimate interest in protecting the site and its users.
Who we share it with
We never sell your information. We only share it where we need to:
| Who | Why |
|---|---|
| The business you contact | They receive your enquiry, booking or offer claim so they can reply |
| Microsoft | Hosts our hello@ email and sends the website’s emails |
| Brevo (Sendinblue SAS, France) | Stores our mailing lists and sends the weekend email |
| GoCardless | Takes Direct Debit payments for paid plans and adverts |
| Invoco | Runs our phone lines, including call recordings |
| Cloudflare | Protects the site, checks forms for spam and counts visits without cookies |
| Our UK web host | Hosts the website and its data |
| Whiteski Digital | Builds and looks after the website for us |
Some of these companies may handle data outside the UK. Where they do, they use the safeguards UK law requires, such as standard contract clauses.
How long we keep it
- Mailing list details: until you unsubscribe, then we keep only your email address so we don’t email you again
- Enquiries, bookings and messages: up to two years
- Reviews: for as long as they’re shown on the site
- Business accounts: while your account is open, then up to six years for invoices, tax and accounts
Your rights
You can ask us to:
- send you a copy of the information we hold about you
- correct anything that’s wrong
- delete your information
- stop emailing you (or just use the unsubscribe link in any email)
- stop or limit how we use your information
Email hello@aroundhove.co.uk and we’ll reply within one month. It’s free.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Our cookie policy explains the few cookies the site uses.
Phone calls
Calls to our phone lines may be recorded and transcribed for training and quality. It also helps us follow up on what you asked. Recordings are kept for up to 12 months by our phone provider, then deleted. To ask about a recording or have it deleted, email hello@aroundhove.co.uk.